Privacy Policy

Effective Date: 9/21/2026 Last Updated: 9/21/2026

Physique, Performance, & Nutrition Coaching ("PPN Coaching," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you when you visit our website (ppncoaching.com) or use our in-person, online, or hybrid coaching services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

A. Information You Provide Directly

When you inquire about, book, or receive coaching services, we may collect:

  • Name, email address, phone number, and billing/shipping address

  • Payment and billing information (processed by our third-party payment providers, see Section 3)

  • Health, fitness, and nutrition information you provide for coaching purposes, including:

    • Intake or health history forms

    • Injury or medical condition disclosures relevant to training

    • Body measurements, weight, and progress photos

    • Nutrition logs, food diaries, or dietary preferences

    • Training session notes and progress tracking

  • Communications you send us (emails, contact forms, texts)

  • Any information shared through third-party apps we use to deliver coaching (e.g., training or nutrition-tracking platforms), where applicable

Note on sensitive information: Health, fitness, and body-composition data are treated as sensitive personal information. We collect and use this information only as needed to provide coaching services, and we do not sell it.

B. Information Collected Automatically

Our website is hosted on Squarespace, which collects certain information automatically to operate the site and power analytics, including:

  • Information about your browser, network, and device

  • Pages you visited before arriving at our site

  • Your IP address

  • Clicks, internal links, pages visited, scrolling behavior, searches, and timestamps

This information is provided to Squarespace, our website analytics and hosting provider, to help us understand site traffic and activity.

C. Information Collected During Checkout and Payment

When you make a purchase or book a service on our website, we (through Squarespace) collect:

  • Billing and shipping address

  • Purchase details (for example, preferred sessions or packages)

  • Email address, name, and phone number

  • Invoice details, including line items and payment history

Payment processing. We use Squarespace Payments as our payment solution. Squarespace Payments works with the following third parties, who also receive and process your personal information under their own privacy policies:

Stripe also powers automated tax calculations for purchases, which may involve sharing billing/shipping address, purchase details (e.g., product tax codes), and name.

Address autocomplete. During checkout, our site may auto-complete your shipping/billing address using the Google Places API, which receives what you type in order to return suggested addresses.

Order and account emails. We may email you regarding order confirmations, account creation, password resets, or purchase/shipping updates. These transactional emails are necessary to the service and cannot be unsubscribed from. Squarespace sends these on our behalf using your contact information.

Customer accounts. If you create a customer account with us, we collect billing/shipping address(es), order details, email, name, and phone number to improve checkout and customer service. This is shared with Squarespace to provide these services and manage our relationship with you.

Website hosting. Because our site is hosted by Squarespace, Squarespace also independently collects browser/network/device information, pages visited (before and during your visit), and IP address to operate, protect, and improve its own platform. See Squarespace's privacy policy for details on how they use this data for their own purposes.

2. How We Use Your Information

We use the information we collect to:

  • Deliver, schedule, and manage coaching services (training sessions, nutrition guidance, progress tracking)

  • Process payments, invoices, and orders

  • Communicate with you about your account, orders, or inquiries

  • Send you service-related updates and, where you've opted in, marketing communications

  • Maintain the security and functionality of our website

  • Analyze website traffic and usage to improve our content and services

  • Comply with legal obligations and enforce our rights

We do not sell your personal information.

3. How Your Information Is Shared

We share personal information only as needed to operate our business and website, including with:

  • Squarespace — website hosting, e-commerce, invoicing, and analytics

  • Stripe — payment processing and tax calculation

  • Sift — fraud detection

  • Google Places API — address autocomplete during checkout

  • Any third-party coaching, training, or nutrition-tracking platforms we use to deliver your program (identified to you at the time of use)

We do not share your sensitive health or fitness information with third parties except as necessary to provide your coaching services (e.g., a platform you use to log workouts) or as required by law.

4. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business and tax records, and comply with legal obligations. Health and fitness data collected for coaching purposes is retained only as long as needed to support your program and for a reasonable period afterward, unless you request earlier deletion (see Section 6).

5. Security

We use reasonable administrative and technical safeguards to protect your personal information, and we rely on the security measures of our service providers (Squarespace, Stripe, Sift) for data they process on our behalf. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:

  • Know what personal information we collect, use, and share

  • Access a copy of the personal information we hold about you

  • Correct inaccurate personal information

  • Delete your personal information, subject to certain exceptions

  • Limit the use of sensitive personal information (such as health/fitness data) to what's necessary to provide services

  • Opt out of the "sale" or "sharing" of personal information (note: we do not sell your data; if we use any advertising tools that qualify as "sharing" under CPRA, we will provide an opt-out mechanism)

  • Non-discrimination for exercising any of these rights

To exercise any of these rights, contact us at Coaches@ppncoaching.com. We may need to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (via Squarespace) to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Marketing Communications

If you opt in to receive marketing emails or promotions from us, you may unsubscribe at any time using the link provided in those emails or by contacting us directly. This does not affect transactional emails related to your orders or account, which cannot be unsubscribed from.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it. Coaching services for minors require the consent of a parent or legal guardian, who may also be required to complete intake forms on the minor's behalf.

10. Third-Party Links

Our website or communications may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Physique, Performance, & Nutrition Coaching (PPN Coaching) Email: Coaches@ppncoaching.com